TEMPLATE EDITING SERVICE — TERMS & CONDITIONS

By purchasing the Template Editing Service from The Coco Collective Studio, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. SERVICE OVERVIEW

The Template Editing Service is a customization service for an existing pre-designed digital invitation template from The Coco Collective Studio.

The service includes the customer’s selected template and professional customization of the existing design using the information and materials submitted by the customer.

This service is not a custom invitation design service and does not include a complete redesign of the selected template.

2. PAYMENT & NON-REFUNDABLE POLICY

All payments for Template Editing Services are final and non-refundable.

Due to the digital nature of this service and the time reserved for customization, refunds will not be issued after purchase, including but not limited to:

Change of mind
Event cancellation or postponement
Selecting the wrong template
Failure to submit required information
Failure to respond to communication
Customer dissatisfaction based on preferences outside of the original template design
Requesting services or changes that are outside the scope of Template Editing Services
Failure to use or distribute the completed invitation

Customers are responsible for reviewing the service description and selected template prior to purchase.

3. TEMPLATE INCLUDED

The selected invitation template is included in the $100 Template Editing Service.

Customers should not purchase the template separately when purchasing this service unless specifically instructed to do so.

The selected template will retain its existing overall design, layout, structure, color palette, decorative elements, and aesthetic.

4. TURNAROUND TIME

The standard turnaround time for Template Editing Services is 3–5 business days.

The turnaround period does not begin on the date of purchase.

The 3–5 business day turnaround begins only after The Coco Collective Studio has received:

The completed client questionnaire
All required wedding or event details
All requested photographs
Music selection
Monogram initials
RSVP information, when applicable
Any other information or materials required to complete the selected template

Incomplete submissions will delay the start of the turnaround period.

Business days do not include weekends, holidays, or days when The Coco Collective Studio is officially closed.

Turnaround times are estimates and may be affected by client delays, technical issues, platform outages, extraordinary circumstances, or requests made outside the original scope of service.

5. CLIENT RESPONSIBILITY

The customer is responsible for providing complete, accurate, and finalized information.

This includes, but is not limited to:

Correct spelling of names
Wedding or event date
Ceremony and reception times
Venue names
Venue addresses
RSVP information
Website information
Dress code
Photographs
Song selection
Monogram initials
Any additional wording requested for the existing template

The Coco Collective Studio is not responsible for errors resulting from incorrect information submitted by the customer.

Customers are responsible for carefully reviewing all information submitted before final approval.

6. COMMUNICATION

Both The Coco Collective Studio and the customer agree to communicate professionally, respectfully, and in a timely manner.

Customers are expected to respond to questions, clarification requests, and proof notifications within a reasonable timeframe.

Failure to respond may delay completion of the service.

If a customer becomes unresponsive, the project timeline may be paused until communication resumes.

The Coco Collective Studio is not responsible for missed deadlines caused by delayed client responses or missing information.

7. SCOPE OF TEMPLATE EDITING

Template Editing Services may include:

Updating names
Updating wedding or event dates
Updating times
Updating venue information
Adding RSVP information
Adding approved customer photographs
Adding music
Creating or adding a custom monogram
Updating existing text areas
Other reasonable personalization within the existing structure of the selected template

All edits must remain within the original design and structure of the selected template.

8. SERVICES NOT INCLUDED

Template Editing Services do not include:

Complete redesigns
Color palette changes
Changing the overall theme
Major layout changes
Replacing the template with a completely different design after customization has started
Significant changes to decorative elements
New custom backgrounds
Custom illustrations
New custom pages
Additional sections not already included in the selected template
Converting the selected template into a different aesthetic
Rebuilding the invitation based on another designer’s work
Additional custom design services not listed in the product description

Requests outside of the original scope may require an additional fee or may require the customer to purchase a Custom Digital Invitation Service.

9. TEMPLATE SELECTION

Customers are responsible for carefully selecting their desired template before submitting their customization questionnaire.

Once customization has begun, switching to another template may require an additional fee.

If significant work has already been completed, The Coco Collective Studio reserves the right to require the purchase of an additional editing service.

10. REVISIONS & CORRECTIONS

Customers are responsible for reviewing the completed invitation carefully.

Corrections resulting from an error made by The Coco Collective Studio will be corrected at no additional charge.

Customer-requested changes resulting from information originally submitted incorrectly, changed event details, new preferences, or requests outside of the original submission may be subject to an additional editing fee.

Revision requests must remain within the scope of the Template Editing Service.

Requests that substantially alter the design may be declined or quoted as a separate custom service.

11. FINAL APPROVAL

Once the customer approves the final invitation, the project will be considered complete.

The customer is responsible for proofreading all names, dates, addresses, times, spelling, and event information before approval.

The Coco Collective Studio is not responsible for errors discovered after final approval if the information was previously presented to and approved by the customer.

Any changes requested after final approval may require an additional editing fee.

12. PHOTOGRAPHS & CUSTOMER-PROVIDED MATERIALS

Customers are responsible for submitting clear, high-quality photographs suitable for use in their selected template.

The Coco Collective Studio cannot guarantee the quality of photographs that are blurry, pixelated, heavily compressed, cropped incorrectly, or otherwise low resolution.

By submitting photographs, logos, wording, music selections, or other content, the customer confirms that they have the right or permission to use those materials.

The customer assumes responsibility for any claims related to materials they provide.

13. MUSIC

When music is included, customers may submit their preferred song selection.

The availability, playback, distribution, or continued use of specific music may depend on the platform used to create, host, send, upload, or share the invitation.

The Coco Collective Studio cannot guarantee that third-party platforms will allow every song, audio file, or copyrighted recording.

The Coco Collective Studio is not responsible for music being muted, removed, restricted, blocked, or altered by third-party platforms.

14. THIRD-PARTY PLATFORMS

Digital invitations may be viewed, hosted, delivered, uploaded, linked, or shared through third-party services or platforms.

The Coco Collective Studio is not responsible for changes, outages, restrictions, compatibility issues, link behavior, music limitations, platform updates, or technical issues caused by third-party services.

The Coco Collective Studio does not control the policies or functionality of outside platforms.

15. DIGITAL PRODUCT & DEVICE DISPLAY

Digital invitations may appear slightly different depending on the customer’s or guest’s:

Phone
Tablet
Computer
Screen size
Browser
Operating system
Display settings
Internet connection

Minor differences in appearance do not constitute a defect in the service.

16. DELIVERY

Completed files will be delivered electronically using the delivery method selected by The Coco Collective Studio.

Customers are responsible for downloading, saving, and properly storing their completed files.

The Coco Collective Studio does not guarantee indefinite storage of completed client files.

Customers should save copies of all final files after delivery.

17. INTELLECTUAL PROPERTY & TEMPLATE USE

All original templates, design layouts, graphics, compositions, and creative materials created by The Coco Collective Studio remain the intellectual property of The Coco Collective Studio unless otherwise stated in writing.

Purchase of the Template Editing Service gives the customer the right to use their completed personalized invitation for their personal event.

Customers may not:

Resell the template
Resell the completed invitation
Redistribute editable template files
Claim the design as their own work
Use the design to create competing products
Reproduce the template for commercial resale
Provide the template or design files to another designer for resale or redistribution

Purchase does not transfer ownership of the underlying template design or intellectual property.

18. PERSONAL USE ONLY

The finished invitation is intended for the purchaser’s personal event use unless commercial licensing is specifically granted in writing.

The service may not be purchased for resale, redistribution, client work, or commercial reproduction without written permission from The Coco Collective Studio.

19. CUSTOMER DELAYS

The Coco Collective Studio is not responsible for delays caused by:

Incomplete questionnaires
Missing photographs
Missing wedding details
Incorrect information
Delayed client responses
Repeated changes to previously submitted information
Failure to approve proofs
Failure to provide requested clarification

If required information is not provided, the project may remain on hold until all necessary materials are received.

20. EVENT CHANGES AFTER COMPLETION

Changes to wedding dates, venues, times, RSVP information, or other event details after the original invitation has been completed are not automatically included in the original purchase.

Additional edits requested after completion may be subject to an additional editing fee.

21. CANCELLATIONS & EVENT CHANGES

Because this is a non-refundable digital service, cancellation, postponement, rescheduling, or modification of the customer’s wedding or event does not make the purchase eligible for a refund.

If the event changes after work has begun or after the invitation has been completed, additional editing fees may apply.

22. RESULTS & CUSTOMER EXPECTATIONS

The customer acknowledges that they are purchasing customization of an existing template.

The final design will remain substantially consistent with the selected template.

Personal preference regarding colors, layout, florals, graphics, fonts, or overall aesthetic after purchase does not constitute grounds for a refund when those elements were already visible in the selected template.

23. ABUSIVE OR INAPPROPRIATE COMMUNICATION

The Coco Collective Studio reserves the right to discontinue communication or service in cases involving harassment, threats, abusive language, discriminatory conduct, excessive hostility, or inappropriate behavior.

Any refund in such circumstances will be determined solely according to these Terms & Conditions and the amount of work already completed.

24. CHARGEBACKS & PAYMENT DISPUTES

Customers agree to contact The Coco Collective Studio directly regarding any concern with their order before initiating a payment dispute or chargeback.

The Coco Collective Studio reserves the right to provide these Terms & Conditions, order records, communications, submitted questionnaires, completed work, proof of delivery, and other relevant documentation when responding to a payment dispute or chargeback.

Initiating a chargeback does not automatically cancel these Terms & Conditions or the customer’s payment obligations for services properly provided.

25. FORCE MAJEURE

The Coco Collective Studio will not be held responsible for delays or inability to perform services caused by circumstances beyond reasonable control, including but not limited to severe weather, illness, emergencies, natural disasters, widespread internet or technology outages, platform failures, power outages, or other extraordinary circumstances.

26. RIGHT TO REFUSE OUT-OF-SCOPE REQUESTS

The Coco Collective Studio reserves the right to decline any request that falls outside the scope of the Template Editing Service.

Customers may be offered an additional service or custom-design option when appropriate.

27. AGREEMENT TO TERMS

By completing the purchase of the Template Editing Service, the customer confirms that:

They have reviewed the selected template.
They understand that this is a template customization service and not a custom design service.
They understand what is and is not included.
They understand that the template is included in the $100 purchase price.
They understand that the turnaround period begins only after all required information and materials have been submitted.
They understand that the standard turnaround is 3–5 business days.
They understand that all sales are final and non-refundable.
They agree to provide complete and accurate information.
They agree to communicate in a timely and respectful manner.
They accept these Terms & Conditions.